Refunds & Cancellation

Full refund within 7 days of payment, provided you have not already consumed a substantial part of what you paid for. One email is enough; you do not have to give a reason.

We ask this only to stop the obvious case — buying access, sitting several full mocks and generating dozens of AI hints, then asking for the money back. Concretely, a request is normally declined if, since paying, you have:

• submitted more than two full mock tests, or
• generated more than 30 AI hints.

Practice questions and daily tests are not counted. They are free for everyone, so using them is not consuming anything you paid for.

These are thresholds, not traps. If you are near one and still feel the product is not for you, write to us and say so — we would rather refund a borderline case than argue about a mock test.

Email support@vidyasangam.com from the address on your account, with the order ID from your receipt. If you signed up with a phone number and have no email on the account, include the phone number instead.

We respond within 3 working days and approve or explain. An approved refund is sent back through Razorpay to the original payment method — we cannot send it anywhere else, which is a limit of the payment rails rather than a policy.

Razorpay typically takes 5–7 working days to land it in your account, and banks occasionally take longer. Access ends when the refund is approved.

There is nothing to cancel. Vidya Sangam is not a subscription: there is no stored card, no recurring mandate and no auto-renewal. Access lasts 365 days from purchase and then simply stops.

If you buy again before your current year ends, the new year is added to the end of it. You never lose days you have already paid for.

Escalate to Suman Saurav at grievance@vidyasangam.com. Nothing here limits your rights under the Consumer Protection Act, 2019.